Frequently asked questions about our cleaning service
Everything you need to know before booking your first house cleaning in Saint Johns, Saint Augustine, Ponte Vedra, or Nocatee.
Services & offerings
What types of cleaning services do you offer in Saint Johns?+
We offer regular house cleaning, deep cleaning, move-in and move-out cleaning, Airbnb turnovers, and office cleaning across Saint Johns, Saint Augustine, Ponte Vedra, and Nocatee.
How is deep cleaning different from regular cleaning?+
Deep cleaning targets the areas that regular cleaning often misses. Think baseboards, behind appliances, grout lines, vents, and the buildup that comes from everyday life.
Do you offer one-time and recurring cleaning services?+
Yes. We provide one-time cleaning for special occasions and recurring service on a weekly, bi-weekly, or monthly schedule.
Can I request additional services like organizing or laundry?+
Absolutely. We offer add-on services such as laundry folding, light organizing, and inside-appliance cleaning.
Booking & scheduling
How do I book a cleaning service?+
Booking is easy. Fill out our quote questionnaire and we will get back to you with a personalized estimate and scheduling options, usually within one business day.
How far in advance should I schedule?+
We recommend booking 3 to 5 days in advance. We do our best to accommodate last minute requests when our schedule allows.
Can I request same-day or last-minute cleanings?+
Yes, depending on availability. Contact us directly and we will do our best to fit you in.
What is your cancellation or rescheduling policy?+
We ask for at least 24 hours notice for cancellations or rescheduling so we can offer the slot to another client and avoid a fee.
Pricing & payments
How do you determine the cost?+
Pricing is based on your home's size, the type of cleaning service, and any add-ons you request. We provide a clear estimate before you book so there are no surprises.
Do you offer discounts for recurring services or referrals?+
Yes. We offer discounts for recurring service and have a referral program for clients who send new families our way.
What payment methods do you accept?+
Credit and debit cards, bank transfers, and secure online payments.
Are there hidden charges?+
No. Our pricing is transparent. Any extra services or fees are discussed upfront before you book.
Trust & safety
Are your cleaners background-checked and insured?+
Yes. Every cleaner on our team is thoroughly background-checked, trained on our checklist, and fully insured.
Do I need to be home during the cleaning?+
Not at all. Many of our clients give us access instructions and head out for the day. We treat your home with the same care we would our own.
How do you handle keys or entry codes?+
We securely store access details and use them only for scheduled visits by our trusted team.
What if something gets damaged?+
In the unlikely event of damage, we will let you know right away and resolve it. Our insurance covers accidental damage.
Products & customization
Do you bring your own products and equipment?+
Yes. We bring everything we need. Our products are high quality, effective, and chosen with families and pets in mind.
Are your products safe for kids and pets?+
Absolutely. We use eco-friendly, non-toxic products that are safe around children and pets.
Can I customize my cleaning plan?+
Yes. We build a checklist around your home and your priorities. If certain rooms need extra attention or certain products work best for your family, just tell us.
Do you offer allergy-friendly cleaning?+
Yes. If anyone in your home is sensitive to fragrances or allergens, we adjust our products accordingly.
Service area
What areas do you serve?+
We serve Saint Johns, Nocatee, Ponte Vedra, Saint Augustine, and surrounding communities in St. Johns County and Northeast Florida.
Do you charge extra for homes outside Saint Johns?+
A small travel fee may apply for areas outside our main service region. Just ask and we will let you know.
Do you clean condos and apartments?+
Yes. We clean condos, apartments, townhomes, and single family houses of all sizes.