Privacy Policy

This Privacy Notice for ShineMaster Services LLC describes how we access, collect, store, use, and/or share personal information when you use our services, including when you visit our website at http://www.shinemasterpro.com or engage with us in related ways.

Questions or concerns? If you do not agree with our policies, please do not use our Services. Contact us at legal@shinemasterpro.com.

Summary of key points

• What personal information do we process? We may process personal information depending on how you interact with us and the Services.
• Do we process sensitive personal information? We do not process sensitive personal information.
• Do we collect information from third parties? We do not collect information from third parties.
• How do we process your information? We process information to provide Services, communicate with you, prevent fraud, and comply with law.
• When do we share personal information? We may share information in specific situations with certain third parties.
• How do we keep information safe? We have technical and organizational security measures, though no system is 100% secure.
• What are your rights? Depending on your location, you may have certain privacy rights.
• How do you exercise your rights? Email legal@shinemasterpro.com or contact us directly.

Table of contents

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR PRIVACY RIGHTS?
9. CONTROLS FOR DO-NOT-TRACK FEATURES
10. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. What information do we collect?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide when you express interest in our products and Services, participate in activities on the Services, or contact us.

Personal Information Provided by You. The personal information we collect may include:

• names
• phone numbers
• email addresses
• billing addresses
• mailing addresses

Sensitive Information. We do not process sensitive information.

All personal information you provide must be true, complete, and accurate, and you must notify us of any changes.

Information automatically collected

In Short: Some information such as your IP address and browser characteristics is collected automatically when you visit our Services.

We automatically collect information when you visit, use, or navigate the Services, including:

• IP address
• browser and device characteristics
• operating system
• language preferences
• referring URLs
• device name
• country and location
• information about how and when you use our Services
• other technical information

Log and Usage Data. We collect service-related diagnostic information automatically when you access or use our Services, including:

• IP address
• device information
• browser type and settings
• pages and files viewed
• searches conducted
• features used
• date/time stamps
• system activity
• error reports
• hardware settings

Device Data. We collect device data including:

• computer, phone, or tablet information
• IP address or proxy server
• device and application identification numbers
• location
• browser type
• hardware model
• Internet service provider and/or mobile carrier
• operating system
• system configuration information

Location Data. We collect location data including device location information (precise or imprecise). We may use GPS and other technologies to collect geolocation data based on your IP address. You can opt out by refusing access or disabling Location settings, though this may limit certain Service features.

Google API

Our use of information from Google APIs adheres to the Google API Services User Data Policy, including Limited Use requirements.

2. How do we process your information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.

We process personal information for:

• Delivery of services: To provide you the requested service.
• User support: To respond to inquiries and solve potential issues.
• Administrative information: To send details about products, services, changes to terms and policies, and similar information.
• Feedback requests: To request feedback and contact you about Service use.
• Marketing communications: To send marketing and promotional communications (you can opt out anytime).
• Targeted advertising: To develop and display personalized content and advertising tailored to your interests and location.
• Service improvement: To identify usage trends, determine promotional campaign effectiveness, and improve Services, products, marketing, and your experience.
• Marketing effectiveness: To understand how to provide relevant marketing and promotional campaigns.
• Legal compliance: To comply with legal obligations, respond to legal requests, and exercise or defend legal rights.

3. When and with whom do we share your personal information?

In Short: We may share information in specific situations with certain third parties.

We may share your personal information in the following situations:

• Business Transfers: We may share or transfer information in connection with mergers, sales of company assets, financing, or acquisition of all or a portion of our business.
• Google Maps Platform APIs: We may share information with Google Maps Platform APIs. Google Maps uses GPS, Wi-Fi, and cell towers to estimate your location (GPS accurate to about 20 meters). This data helps provide directions but may not be perfectly precise. We cache your location on your device. You may revoke consent by contacting us.

4. Do we use cookies and other tracking technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (web beacons and pixels) to gather information when you interact with our Services. These help maintain security, prevent crashes, fix bugs, save preferences, and assist with basic site functions.

We permit third parties and service providers to use tracking technologies for analytics and advertising, including managing advertisements, tailoring ads to your interests, and sending abandoned shopping cart reminders (depending on your preferences). Third parties may provide advertising about products tailored to your interests on our Services or other websites.

To the extent tracking technologies constitute a "sale"/"sharing" under applicable US state laws, you can opt out by submitting a request under section "Do United States residents have specific privacy rights?"

Google Analytics

We may share information with Google Analytics to track and analyze Service use. We may use Remarketing with Google Analytics. To opt out of Google Analytics tracking, visit https://tools.google.com/dlpage/gaoptout. Opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt-out options include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For Google's privacy practices, see Google Privacy & Terms.

5. How long do we keep your information?

In Short: We keep your information only as long as necessary to fulfill purposes outlined in this Privacy Notice unless law requires otherwise.

We retain personal information only as long as necessary for the purposes stated, unless longer retention is required by law (tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process personal information, we will delete or anonymize it, or, if not possible (such as backup archives), securely store and isolate it until deletion is possible.

6. How do we keep your information safe?

In Short: We aim to protect personal information through organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures to protect personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed 100% secure. We cannot promise hackers, cybercriminals, or unauthorized parties cannot defeat our security and improperly collect, access, steal, or modify information. Transmission to and from our Services is at your own risk. Access Services only within secure environments.

7. Do we collect information from minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18, nor do we knowingly sell such personal information. By using Services, you represent you are at least 18 or are the parent/guardian of a minor using Services.

If we learn personal information from users under 18 has been collected, we will deactivate the account and promptly delete such data. If aware of data collected from children under 18, contact us at info@shinemasterpro.com.

8. What are your privacy rights?

In Short: You may review, change, or terminate your account anytime, depending on your country, province, or state of residence.

Withdrawing consent: If we rely on your consent to process personal information (express and/or implied), you have the right to withdraw consent anytime by contacting us using details in "How can you contact us about this notice?" section below.

This will not affect processing lawfulness before withdrawal or processing based on lawful grounds other than consent.

Opting out of marketing: Unsubscribe from marketing communications anytime by clicking unsubscribe links in emails, replying "STOP" or "UNSUBSCRIBE" to SMS, or contacting us. You will be removed from marketing lists, though we may still send service-related messages necessary for account administration or non-marketing purposes.

Cookies and tracking: Most browsers accept cookies by default. You can usually set browsers to remove or reject cookies, though this may affect certain features or Services.

For privacy rights questions, email legal@shinemasterpro.com.

9. Controls for do-not-track features

Most browsers and some mobile operating systems include Do-Not-Track (DNT) features to signal privacy preferences. Currently, no uniform technology standard for recognizing and implementing DNT signals exists. We do not respond to DNT browser signals or mechanisms that automatically communicate choices not to be tracked online.

If a standard for online tracking is adopted that we must follow, we will inform you in a revised Privacy Notice.

California law requires we disclose how we respond to web browser DNT signals. Currently, no industry or legal standard exists for recognizing or honoring DNT signals, so we do not respond to them.

10. Do United States residents have specific privacy rights?

In Short: If you are a Florida resident, you may have the right to request access to and receive details about personal information we maintain about you and how we have processed it, correct inaccuracies, get copies, or delete personal information. You may also withdraw consent to our processing. These rights may be limited by applicable law.

Categories of personal information we collect

We have collected the following categories in the past twelve (12) months:

We may collect other personal information through:

• Receiving help through customer support channels
• Participation in customer surveys or contests
• Facilitation of Service delivery and inquiry responses

Sources of personal information

See "What information do we collect?" for sources.

How we use and share personal information

See "How do we process your information?" for information on use.

Will your information be shared?

We may disclose personal information to service providers pursuant to written contracts. See "When and with whom do we share your personal information?" for disclosure details.

We use personal information for our own business purposes, such as internal research for technological development and demonstration. This is not "selling" personal information.

We have not disclosed, sold, or shared any personal information to third parties for business or commercial purposes in the preceding twelve (12) months. We will not sell or share personal information of website visitors, users, and consumers in the future.

Your rights

You have rights under certain US state data protection laws. These rights are not absolute, and we may decline requests as permitted by law. These include:

• Right to know whether we process your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request deletion of your personal data
• Right to obtain a copy of personal data you previously shared
• Right to non-discrimination for exercising rights
• Right to opt out of processing for targeted advertising, sale of personal data, or profiling producing legal or similarly significant effects

Depending on your state, you may also have:

• Right to opt out of sensitive data collection and personal data collected through voice or facial recognition features (as permitted by applicable law, including Florida's privacy law)

How to exercise your rights

Contact us by emailing legal@shinemasterpro.com or info@shinemasterpro.com, visiting /contact, or using the contact details at the document bottom.

Under certain US state data protection laws, you can designate an authorized agent to request on your behalf. We may deny requests from unauthorized agents lacking proof of valid authorization under applicable laws.

Request verification

Upon receiving your request, we will verify your identity using information you provide. If we cannot verify identity from existing information, we may request additional information for verification or fraud-prevention.

If submitting through an authorized agent, we may collect additional information to verify identity before processing, and the agent must provide written, signed permission to submit requests on your behalf.

Appeals

Under certain US state data protection laws, if we decline action on your request, you may appeal by emailing legal@shinemasterpro.com. We will inform you in writing of actions taken or not taken and reasons for decisions. If appeals are denied, you may submit complaints to your state attorney general.

11. Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice periodically. Updated versions will be indicated by updated "Revised" dates. If we make material changes, we may notify you by prominently posting notices or sending direct notifications. We encourage frequent review of this notice.

12. How can you contact us about this notice?

For questions or comments, email us at info@shinemasterpro.com or contact by post:

13. How can you review, update, or delete the data we collect from you?

Based on applicable laws of your country or US state of residence, you may have rights to request access to collected personal information, details about processing, correct inaccuracies, or delete personal information. You may also withdraw processing consent. These rights may be limited by applicable law.

To request review, updates, or deletion of personal information, email legal@shinemasterpro.com.